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After sandbox certification, you transition to production with a controlled ramp-up and an enhanced monitoring period. This page covers the checklist, ramp-up schedule, and what to expect in your first 30 days.
For context on the full onboarding journey that leads up to this stage, see Onboarding.

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Go-live checklist

All of the following must be complete before your production API key is issued:
Your sandbox API key is deactivated when your production key is issued. Ensure your integration is switched to the production base URL and production credentials before going live.

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Ramp-up schedule

All new partners start with conservative volume limits that increase based on successful operation. Volume cap increases are not automatic — each step requires review and approval by the Ratio operations team.

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Hypercare period (first 30 days)

The first 30 days post-go-live include enhanced monitoring and support:
  • Daily reconciliation review by the Ratio operations team
  • Weekly performance call with your technical and operations teams
  • Real-time alerting on SLA breaches, settlement delays, or anomalous transaction patterns
  • Dedicated account manager as your single point of contact for all issues

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Ongoing monitoring

After the hypercare period, you move to standard ongoing monitoring.
Real-time alerts for unusual patterns including volume spikes, repeated failures, and spread anomalies.
Annual re-verification for Standard-tier partners; semi-annual for Enhanced and Strategic partners.
Automated alerts for licence expiry or regulatory action that affects your partner status.
Covers volume trends, error rates, commercial performance, corridor expansion discussion, and annual fee tier review.

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Suspension and offboarding

Partners can be suspended if compliance standards are not maintained, SLA targets are consistently missed, or regulatory requirements change. Suspended partners retain their configuration but cannot execute new transactions. Offboarding follows a structured process: open positions are settled, API keys are revoked, LP deposits are withdrawn (subject to cooldown), and the partner’s configuration is archived.