Production Activation & Monitoring

Purpose: Go-live with controlled ramp-up, real-time monitoring, and a structured review cadence.

1. Go-Live Checklist

1. All compliance gates cleared and documented in Partner File.
2. All certification test cases passed.
3. Production API key and Partner ID issued; sandbox keys marked inactive.
4. Commercial agreement (MOU or MSA) fully executed.
5. Escalation contacts exchanged (partner ops + Ratio ops) for incident response.
6. Volume limits set at initial conservative levels (ramp-up schedule agreed).
7. Admin configuration reviewed and locked (corridors, fee tiers, LP class, whitelist).

2. Ramp-Up Schedule

All new partners start with conservative limits that increase based on successful operation:

Period	Volume Cap	Review Trigger	Escalation Path
Week 1–2	25% of agreed limit	Daily monitoring by Ops	Auto-pause if error rate > 5%
Week 3–4	50% of agreed limit	Weekly review	Manual review if anomaly detected
Month 2	75% of agreed limit	Bi-weekly review	Standard ops process
Month 3+	100% of agreed limit	Monthly review	Quarterly business review

3. Hypercare Period (First 30 Days)

During the first 30 days post-go-live, the partner enters a hypercare period with enhanced monitoring:

• Daily reconciliation review by Ops team.
• Weekly performance call with partner's technical and operations teams.
• Real-time alerting on SLA breaches, settlement delays, or anomalous transaction patterns.
• Dedicated account manager as single point of contact for all partner issues.

4. Ongoing Monitoring & Review

• Transaction monitoring: Real-time alerts for unusual patterns (volume spikes, repeated failures, spread anomalies).
• KYB refresh: Annual re-verification for Standard partners; semi-annual for Enhanced/Strategic.
• Licence monitoring: Automated alerts for licence expiry or regulatory action against partner.
• Quarterly Business Review (QBR): Volume trends, error rates, commercial performance, corridor expansion discussion, and annual fee tier renegotiation.